Skip to content
Documentation

Billing admin: first day

Check your plan, pay invoices and manage renewal.

Last updated 2026-10-23

Billing admin: first day

Use Settings > Billing for what you pay PoultryDesk. Your own customer invoices stay under Finance.

What to do

  1. Review your plan. Open Subscription, then Compare plans if needed.
  2. Check renewal. Automatic charges the authorized card; You pay each invoice means you must approve each payment.
  3. Pay an invoice. Open Billing history, select the unpaid invoice and use its available secure checkout. One payment settles that invoice only.
  4. Check payments. Open an invoice to see payments and the outstanding amount.
  5. Manage renewal. Follow Plans and billing for automatic payments, card changes and plan changes.
  6. Cancel if needed. In Manage subscription, choose Cancel subscription, review Before you cancel, add a reason and Request cancellation. Wait for confirmation. Keep subscription withdraws a pending request; Switch to manual billing leaves future invoices to pay.

Paddle hosts checkout. Set up renewal needs a separate review and consent to the price, frequency and first charge. Once active, Update card and Manage auto-renew open the secure portal. Paddle-managed plan changes may need support.

Watch out

  • If a result is delayed, Refresh status or check the same invoice. Do not retry an uncertain payment. Pending cancellation is not confirmed cancellation.

  • An unpaid manual renewal has seven days' grace from its due time before paid-plan writes pause. Other contracts keep their own arrangements.

  • Verify your email from My account; this does not authorize charges.

  • Provider review links are not enabled. Contact the coordinator; never share credentials or make a real payment to work around missing access.