Refund Policy

This policy applies to Organizations billed outside Kenya. If your Organization is billed in Kenya, the Kenya refund policy applies.

Payments and the merchant of record

Paid subscriptions are sold through Paddle, who acts as the merchant of record for your purchase. Your receipt and card statement therefore show Paddle. Refunds are handled under Paddle's Refund Policy, which this policy follows, and are issued back to the original payment method through Paddle. We do not store full card numbers.

14-day refund window

You can request a refund within 14 days of any PoultryDesk charge, including your first payment and renewals. The payment is refunded to your original payment method, normally within 14 days of approval.

Your statutory consumer rights

Nothing in this policy limits any mandatory consumer rights you have under the law where you live. Where local consumer law grants a right to withdraw, or a longer or unconditional refund right, that right applies.

Cancellation

You can cancel at any time in Billing or through your Paddle receipt. You keep paid access until the end of the period you have paid for and are not charged again. When the cancellation takes effect, your Organization loses access to PoultryDesk. Cancelling does not affect your right to a refund within the 14-day window or your statutory rights.

Billing errors

Duplicate charges, charges after a confirmed cancellation and other billing errors are refunded regardless of the 14-day window.

Enterprise agreements

Enterprise plans are governed by their signed contract. Where that contract sets its own refund, credit or service-level terms, those take precedence over this policy.

How to request a refund

Use the "View receipt" or "Manage subscription" link in your Paddle confirmation email, or email support@poultrydesk.com with your Organization name and the charge in question. This policy sits alongside our Terms of Service.